At House of Artis, we want you completely satisfied with your purchase.If you are unhappy with your order, we offer a straightforward return policy to ensure your peace of mind.
• The item must be unused, in its original condition, and the original packaging.
• Items must be returned within 15 days of delivery.
• Proof of purchase is required for all returns
1. Contact our customer service team at admin@houseofartis.com within 15 days of receiving your order to initiate the return process.Please include your order number and the reason for the return.
2. Our customer service team will provide you with a return authorization and instructions on proceeding.
3. Package the item securely, including all original packaging and any accessories, and ship it back to us using a trackable shipping method. The return shipping cost is the customer's responsibility.
4. Once we receive the returned item and verify its condition, we will process your refund or exchange within 15 business days.
• Depending on your financial institution, the refund may take additional time to appear in your account.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping fees are only refundable if the return is due to a mistake on our part.
• If you want to exchange an item for a different size, color, or style, please indicate this when initiating the return process. Exchanges are subject to product availability.
• If the desired item is unavailable, we will issue a refund to the original payment method.
• If you receive a damaged or defective item, please get in touch with us immediately upon receipt. We will arrange for a replacement or refund at no additional cost.
• Some items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at admin@houseofartis.com or our WhatsApp number: +92 305 9952281. We're here to assist you and ensure your shopping
experience with House of Artis is exceptional in every way.
